Gil Stauffer focuses on training for emotional wellbeing and communication

Gil Stauffer has launched a series of workshops aimed at professional women in the delegation of Madridwho have a close relationship with the public on a daily basis. The aim of the workshops is to improve the personal emotional state, thus also improving the two-way flow of information with customers.

The expert in coaching executive and staff, Carolina HuertaThe workshops will be held at the headquarters of ALMA, a "private women's club also reserved for a few good men", as its motto states. The reason for the celebration in this charming space is due to the recent incorporation of Belén López, director of Gil Stauffer at Madrid, as a member of this exclusive organisation of businesswomen.

The importance of communication in dealing with the customer

This conference on emotional wellbeing in the professional environment will begin by addressing some of the issues tips This will be followed by some basic aspects of personal development - such as the so-called "circle of influence" - then some aspects of how the brain works with regard to emotions and well-being, and then some further insights that will help to illustrate the topic in question. Finally, the focus will be on the treatment of the customer in relation to the different phases of the operational business processes. In short, it is a question of taking care of the well-being of employees in order to make communication with customers more effective and to improve customer satisfaction. user experience.

The first presentation took place on Wednesday 17 November and it is hoped that these workshops will be held periodically over the coming months with the aim of continuing to contribute to strengthening the spirit of training and female empowerment of the professionals who form part of the company.

Gil Stauffer is a national and international moving company, which was founded in 1905. Since then, quality has been its premise, having helped many thousands of customers move their lives from one part of the world to another.