GIL STAUFFER HOLDS MEETING OF DELEGATIONS WITH A FOCUS ON ITS INTERNATIONAL ASPECT

Gil Stauffer International: Delegation meeting

23/01/2019

Gil Stauffer started the year with a meeting of the international departments of all Gil Stauffer branch offices.

The opening was given by José Luís Lópezwho, as presidentwelcomed participants from all over the world Spain and thanked them for their attendance.

The importance of branding at the international level

He then intervened Charo ÁlvaroDirector of Communication and Marketingwhich announced the update of the Operations Manual and outlined the brand's corporate image criteria and promotional actions for the year that has just begun. He went on to say that "Our brand is our main asset. It is a a brand that is now 114 years old and which has a nationwide presence with delegations located throughout Spainincluding the Islands Balearic and Canary Islands. This differentiation, together with the quality of service we offer, is what has brought us so far, and that is why it is so important to continue in this line of constant strengthening of our prestige that transcends, both at the nationalas international. Thus, under the umbrella of the brand GIL STAUFFERa team professional that works like a gear in which nothing can go wrong".

International Customer Service

He then spoke Karen Alexanderwho, as Head of After-Sales Service at MadridHe instructed the attendees in the arduous task of the operation of the SAC (Customer Care Service) pointing out some particularities about insurance policies and how to deal with certain cases in the facet of After-Sales Service and the importance that this has at the level international.

All international aspects of the funnel sales: Gil Stauffer international in essence

Later, Raquel Amo as managing director, Rosalind Salazar as international tariff manager y Andreea Niram as coordinator of international agentsThe main part of the meeting was devoted to important issues such as the channelling of the request for ratesthe form of presentation of budgets and other corporate clients, quotations for international actors and consultations of customsas well as clarifications on the use of certain documents necessary, etc. All of this, while emphasising that the management of the international removals entails a great deal of responsibility and a thorough knowledge of the regulations of each country to which a removal is imported, or from which a removal is exported. "The particularities of each move are studied with precision by our team of experts, who take care of every detail from the inspection visit at origin to the delivery of the goods. removal at destination and the entire development of the international process must be accompanied by expert professionalisation", emphasised Raquel Amo.

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